Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Kelso | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Kelso is a GPhC registered online pharmacy weight loss clinic serving patients in Kelso and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are the data controller responsible for your personal information. Our pharmacy operates as an online weight loss clinic, providing weight management consultations, prescriptions, and medication dispensing services. All prescriptions are reviewed and approved by our registered pharmacist before dispatch, with delivery completed within 1 working day of pharmacist approval.

2. Data We Collect

To provide our pharmacy and weight loss services safely and effectively, we may collect the following information:

• Personal identifiers: Full name, date of birth, gender, home address, email address, and telephone number.
• Health information: Weight, height, BMI, medical history, current medications, allergies, and any other clinically relevant information you provide during consultations.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details on our systems.
• Technical data: IP address, browser type, device information, and website usage data collected via cookies.

3. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments and issue appropriate prescriptions.
• Dispense and deliver medication safely to your address.
• Maintain accurate and legally required patient records in line with GPhC standards.
• Communicate with you about your orders, consultations, and treatment progress.
• Comply with our legal and regulatory obligations as a registered pharmacy.
• Improve our website and service quality through anonymised analytics.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for special category health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly, including secure login and basket functionality.
• Analytics cookies: Help us understand site usage patterns so we can improve our service. Data collected is anonymised.
• Preference cookies: Remember your settings and choices to personalise your experience.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies may affect website functionality.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only where necessary with:

• Dispensing and delivery partners: To fulfil and dispatch your medication orders.
• Payment processors: To securely handle your transactions.
• Healthcare professionals: With your consent, or where required, to ensure safe clinical care.
• Regulatory and legal authorities: Where required by law, such as MHRA, GPhC, or NHS bodies.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Payment records are kept for 6 years for accounting and legal purposes. Data is securely deleted or anonymised once retention periods have expired.

7. Data Security

We take the security of your personal information seriously. We use encryption, secure servers, and access controls to protect your data against unauthorised access, loss, or disclosure. Our staff are trained in data protection and patient confidentiality obligations.

8. Contact Us

If you have any questions about this privacy policy, wish to access your personal data, request corrections, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant supervisory authority if you believe your data has not been handled appropriately.